Viewers will meet Coastguard teams in the operations rooms, as they coordinate the rescue, as well as the teams on the ground who work to bring people home safely.Â
Rachel is one of our Maritime Operations Officers in the Joint Rescue Coordination Centre (JRCC) at Fareham, Hampshire and it's her job to coordinate maritime search and rescue incidents, while also answering the 999 calls that come into HM Coastguard’s operations rooms.
Rachel has been working in the JRCC for the last four years, following a period of on-the-job training of up to 12 months, taking emergency calls and coordinating an urgent response. She had trained in a police control room as a call operator before following her passion for the sea into the Coastguard.
“I’m a big fan of sailing so I was aware of the Coastguard and what they do,” she said.
“I knew what was involved in the job. I do enjoy the coordination side, it isn’t easy, but the bit I like best is talking to people, even if it is quite often in difficult circumstances.
“We are here for people at their worst moments – and their best actually – and the feeling when you have done a good job and got someone home, it’s just amazing. It’s the most important part of the job for me, getting people home.”
Exposed to the elements and with the tide rushing in, in Episode One we hear and see the worry in Maritime Operations Officer Rachel’s voice as she works to coordinate the rescue while also keeping the gentleman calm and alert.
Interested in finding out more about a Control Room role? Take a look at the Maritime and Coastguard Agency's Careers Registration on GOV.UK and register your interest.